Order Processing Time
All orders are handled and shipped from our partener's warehouse outside the USA. Please note that processing times may vary during peak seasons or holidays. We process orders from Monday to Friday, excluding weekends and federal holidays.
Processing Time: Orders will be processed within 1–2 business days from the order date. Orders will be shipped on the next business day after processing.
Non-business Days: We do not ship on weekends or public holidays.
Shipping Times and Delivery
After your order is processed, the following shipping times apply:
Delivery typically takes 5–9 business days.
Please be aware that delivery times may vary based on location and local postal services, especially during high-demand seasons.
Customs and Taxes
Customs Duties and Taxes: The prices listed on our website do not include import duties, taxes, or customs fees. When your order arrives at the destination country, additional fees may be applied by your local customs office.
Responsibility for Charges: Any applicable duties, taxes, or customs fees are your responsibility and will not be covered by us.
Delays Due to Customs: We are not responsible for any delays caused by customs procedures in your country. We recommend checking with your local customs office for more information regarding potential import charges and delays.
Contact Us
If you have any questions or need assistance with your order, please contact us at info@friendlymoonlights.com
