1. Product Information
Are the nightlights safe for children?
Yes! Our bedtime companions are designed with safety in mind. They are BPA-free, soft to the touch, rechargeable, and have a 30-minute timer.
Do the nightlights get hot?
No, they use LED technology, which stays cool to the touch.
How do I charge my nightlight?
Each nightlight comes with a USB charging cable. A full charge lasts between 4 to 23 hours, depending on the brightness level used.
Do the music boxes require batteries?
No, our music boxes are rechargeable via USB-C and do not require disposable batteries. Simply charge them and enjoy the melodies anytime.
2. Payments & Discounts
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.
Do you offer discounts or promotions?
Yes! Follow us on Instagram to get access to exclusive discounts and stay updated on our latest promotions.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
3. Orders & Shipping
Where do you ship from?
We ship from our partner’s warehouse outside the USA.
How long does shipping take?
Once your order is processed (1–2 business days), delivery takes 5–9 business days. Please note that shipping times may vary depending on your location and local postal services.
Do you ship internationally?
At the moment, we only ship within the United States.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are only possible within the first 12 hours after placing the order. Contact us at info@friendlymoonlights.com as soon as possible.
4. Returns & Refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Some exceptions apply—see our Return Policy for details.
How do I initiate a return?
Email info@friendlymoonlights.com with your order details to receive return instructions.
Do I have to pay for return shipping?
If the item is defective or we made an error, we cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5 business days.
5. Customer Support
How can I contact you?
You can reach us via email at info@friendlymoonlights.com. We respond within 24–48 hours on business days.
What if my item arrives damaged?
If your order arrives damaged, email us immediately at info@friendlymoonlights.com with photos of the item and packaging. We will arrange a replacement or refund.