General Policy
Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange, except where required by law.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Exceptions
This policy does not limit any rights you may have under applicable state or federal laws, including warranty rights for defective products as outlined by Delaware law.
Return Process
To initiate a return, you must provide proof of purchase (e.g., a receipt or order confirmation). Contact us at [Insert Contact Email] for detailed instructions. Please do not return the product to the manufacturer unless specifically instructed.
Partial Refunds
Certain situations may qualify for partial refunds, such as:
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Insert Days] days.
Delayed Refunds
If you have not received your refund:
Recheck your bank account.
Contact your credit card issuer; some banks take time to post refunds.
Contact your bank directly.
If these steps are unsuccessful, email us at info@friendlymoonlights.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are final and cannot be refunded unless required by law.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at [Insert Contact Email] and follow the provided instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be emailed to you upon receipt of the returned item.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Defective Products
In accordance with Delaware and federal laws, defective items may be returned free of charge. If you receive a defective product, please notify us immediately at [Insert Contact Email].
Shipping Costs
Unless the product is defective or we made an error, you are responsible for the shipping costs of returning items. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Dispute Resolution
If a dispute arises regarding your return or refund, we encourage amicable resolution. For unresolved matters, you may pursue mediation or arbitration in accordance with Delaware laws.
Contact Us
For any questions about this policy or to initiate a return, please contact us at:
email: info@friendlymoonlights.com