Friendly Moonlights
Skip to content

All orders over $65.00 qualify for free shipping

Check out our most recent additions!

Order Today: Get Up to 30% Off

Contact Us

Return Policy

General Policy

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange, except where required by law.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exceptions

This policy does not limit any rights you may have under applicable state or federal laws, including warranty rights for defective products as outlined by Delaware law.

Return Process

To initiate a return, you must provide proof of purchase (e.g., a receipt or order confirmation). Contact us at [Insert Contact Email] for detailed instructions. Please do not return the product to the manufacturer unless specifically instructed.

Partial Refunds

Certain situations may qualify for partial refunds, such as:

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Insert Days] days.

Delayed Refunds

If you have not received your refund:

Recheck your bank account.
Contact your credit card issuer; some banks take time to post refunds.
Contact your bank directly.
If these steps are unsuccessful, email us at info@friendlymoonlights.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items are final and cannot be refunded unless required by law.
Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at [Insert Contact Email] and follow the provided instructions.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be emailed to you upon receipt of the returned item.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Defective Products

In accordance with Delaware and federal laws, defective items may be returned free of charge. If you receive a defective product, please notify us immediately at [Insert Contact Email].
Shipping Costs

Unless the product is defective or we made an error, you are responsible for the shipping costs of returning items. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Dispute Resolution

If a dispute arises regarding your return or refund, we encourage amicable resolution. For unresolved matters, you may pursue mediation or arbitration in accordance with Delaware laws.
Contact Us

For any questions about this policy or to initiate a return, please contact us at:

email: info@friendlymoonlights.com